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Replying to:
FredW2
Level 2

Sending Invoices by Emails

I have set up a dummy company to try to work through problems before going live on a different company. Currently, I am running Desktop Pro 2020, and when I send out batch emails I get a popup stating they have been sent but they never get received. The customers I have set up are fictitious and they have been set up with my personal gmail account. The three companies I have set up on QB's, including the dummy company, have the same gmail account. This has been done so I can verify not only are the invoices being sent via email but that they are also being received via email. Even though the QB has a popup showing the emails have been sent they are not showing up in my "Sent" box nor are they showing up in my "Inbox folder, Spam folder, or any other folder". I have read some of the solutions I found online and the first one I am trying is to change the company email address I currently have setup to a different gmail account. The problem is I cannot figure out where to access the company email address associated with the dummy company I have set up and I am hoping you can send me the exact steps that will take me to the field I need to edit. 

 

The next question I need to ask is it even possible to set up a separate email address for multiple companies within the same license number? I would think it would be since multiple companies can be set up but I certainly cannot figure out where to go to do this. 

 

My next step is to change the email addresses I have set for the fictitious customers to a different email address than the company address but one that I can monitor.

 

If these changes do not fix my problems, what would your next couple of suggestion be?

 

Thanks

Fred

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