Hi there, Monti1. Thanks for following up with the Community.
 

You can additionally get in touch with Intuit's Customer Care team outside of your product by using our chat links. I'd be more than happy to share them and guide you through the process.
 

Here's how they work:

1. Go to the appropriate chat form.
   • QuickBooks Desktop Do It Yourself Payroll
   • QuickBooks Desktop Assisted Payroll
2. Enter your information in the available fields.
   
3. Complete the reCAPTCHA by clicking its I'm not a robot option and following the presented steps.
   
4. Select Submit.
   

Be sure to review their support hours so you'll know when agents are available.
 

I'll be here to help if there's any additional questions. Have a great day!