I know that you're in a tough spot, Monti1.

I may not have the same experience as yours, but I can understand how impacting this is for your business. As much I love to get this rectified here, the ability to pull up your account details and conduct an investigation is done by our Customer Care Team. This way, we'll be able to protect your personal information.

I can see that you've already contacted our supports several times. But I'll still recommend giving them a chance to help you out. You may follow the steps provided by my colleague, MadelynC or open this link to directly connect with us: Contact QBDT Support.

Additionally, if you need some reference in accomplishing your other payroll tasks, you can always visit our help articles here.

The Community is open 24/7 and always ready to assist, so please don't hesitate to visit us again if you have any other concerns.