Hi TLBB,
I appreciate you for getting back to us.
I'm here to ensure that your issue gets taken care of. With that, I'd suggest contacting our phone support experts so we can investigate why you didn't receive an email.
You can follow the steps shared by Divinamercy_N to get in touch with our agents.
Feel free to pin these articles for more information in determining funds on hold:
I'm always around whenever you have concerns processing payments.
