@EdKirby   If you search through the community, here, you will find a LARGE number of QB customers that have had the same thing happen to them.  It seems that Intuit/ QB is holding customers money, and closing accounts for no apparent reason.  In the meantime, all of these people are forced to wait for 270 days (9 months) to collect the money from their state.  

It's total B.S.  

Some of these customers are looking into filing a class action lawsuit. If you use the search bar, you may be able to find one, if not more of these customers, and join the fight. 

Good luck.