Hi, Cmckay.
 

Thank you for trying all of the steps suggested by my colleagues.
 

I see you've posted on the other thread last Friday, and I'd like to follow-up if you've performed the workaround I shared. If not, I'd suggest doing so.
 

Given that the problem still exists after your troubleshooting efforts, I recommend contacting our QuickBooks Online Live Support Team. They can initiate a screen-sharing session to help you further, and may create a case for this issue if need be.
 

To contact support:
 

1. Sign in to your QuickBooks Online company.
2. Select the Help (?) icon at the top right.
3. Enter your concern, then click Let's talk.
4. Choose Contact Us to connect with a live support agent.
5. Select Start a chat with a support expert or Get a callback from the next available expert.
 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT and Saturdays 6 AM to 3 PM PT.
 

If you need to manage your expenses and other vendor-related transactions, you can refer to this article: Expenses and vendors.
 

Please drop by again if you need further assistance with your make payment option. We're always here to help!