Thanks for reaching out but, I am sure I've been using QB longer than you have been giving out the same links to the same old tired information.  Everyone knows how to read and from what I gather most of the posted issues with the deposits and payments are from customer who know how to use your software.

Customers do not want to speak to reps who have no or very little training and then have to chat someone to ask - what you just asked them.  Customers also do not want  "templated" answers posted to their questions.

The majority of your customers know how to use QB!