"Let us know what works for you." Ha!!!

It's not complicated. We want to have different templates that are *actually* different.

You allow multiple templates but don't allow us to change anything MEANINGFUL on those templates... so what's the point of multiple templates, so I can send a blue one to customer A and a green one to customer B?

The current feature is so useless that it's laughable. And incredibly frustrating.

But, hey, I see you'll sell me time tracking now... how about addressing the user concerns on the product we're already paying for?