Hi,

I need to issue a partial refund to a customer who paid an invoice through Quickbooks Payments.  When I create a Refund Receipt and I use Credit Card - Quickbooks Payments as the payment method, I'm asked to enter the customers credit card information.  I do not have the customers credit card information on file since they paid via QuickBooks Payments.

Would I need to partially refund the customer through my Merchants Services account directly and not create a Refund Receipt?

Thank you.