Hello there, Jamie-W.
I can see how important it is for you to be able to reset the password. This lets you add a new company file smoothly. Let me provide some information about the unexpected behavior you’re experiencing.
We’ve received reports from other users that they’re having issues resetting the admin password on a company file. Rest assured, our engineers are diligently working to get this feature up and running again.
That said, I recommend contacting our Technical Support Team to sign up to the list of affected users. Adding your company to the notification list ensures you’ll get email updates about the investigation.
Here’s how to reach them:
- Click the Help icon at the top menu bar and choose QuickBooks Desktop Help F1.
- In the Have a Question window, scroll down and press the Contact us link.
- When the Contact Us screen opens, go to the Tell us more about your question section.
- Then type the issue or topic in the field box. For example, unable to change the admin password.
- Click the Search menu to display the Get Phone Number or Start a Message option.
- Provide this information to expedite the process: INV-41741.
I’ve included a link for future reference. It outlines the complete steps on how to reset your QuickBooks password. The article contains screenshots and a video tutorial to visually guide you through the process.
Reach out to me again if you have additional questions about creating a company file or managing passwords. I’m always ready to help and make sure you’re taken care of.
