Hello, rgoldman.
I know how it feels when something isn't working on your end. However, the best way to get this sorted out is to reach our customer support team. They have tools to pull up your account in screen-sharing and help you rectify the issue.
Here's how:
- Sign in to your QuickBooks Online company. Then click Help (?).
- Click Talk to a human.
- Choose Talk to a human.
- Enter your concern.
- Tap Contact us. Then choose Get a callback.
Just a heads up, due to the pandemic we have limited staffing. To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.
For more details in handling your account, just feel free to use our Community Help articles. Just select a topic that you need help with.
It'll be always my pleasure to help if you have any other questions. I'll be keeping an eye for your response. Have a great day!
