" I (you) know you (I) have already contacted them" 

LMAO !   

Let me tell you what it is like contacting QB Tech Support. 

Last month I contacted QB Tech Support to clean up an end of the year issues with the way QB handles payroll benefits and to move them to the proper fields in a W2.  The way QB made put such a band-aid and work arounds is crazy.   I spent 40 minutes on the phone, in a screen share session, and when I got done things were still the same.  I knew more about the how transactions affect accounts than the Tech Support chap.  Total waste of time. 

A few months ago I contacted QB Tech Support to trouble shoot their built in Federal Express application.   I think they bought the code from another company years ago.  For nearly an hour I was chatting with a young lady in some country and I could hear a rooster kockadoodling in the background.  Sounded like it was in the same room with her.  So I asked her, "Do you have a rooster in your kitchen?"  She responded, "Oh no.  That's the neighbors fighting rooster".   Lol.

So, give us all in the community a break.  Don't post to our questions unless you have creditable knowledge of the products and services.  

Thank you.