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Thank you for adding additional info of your concern, @kuehl87.
To further assist you in accessing your QuickBooks Desktop program, I recommend contacting our technical support team. As much as I want to determine why QBDT is running slow, but the Community is a public forum and we cannot check your account for security reasons. I know you have already contacted them however, they use specific tools to do screen sharing to create a formal investigation to find out the root cause of the issue. Here's how:
- Go to the Help menu.
- Select QuickBooks Desktop Help.
- Click Contact us.
- From the question box, enter Slow QuickBooks Desktop 2020 Pro.
- Tap Search.
- Choose either Call us or Message us.
Also, QuickBooks offers self-help articles that will guide you to finish your tasks in no time. To start browsing, go to our QuickBooks help page at this link.
Feel free to get back here if you need further assistance in accessing your QuickBooks Desktop program. I'm always here to help. Have a good one.