Hey there, Holly Eldridge.
Thanks for dropping by the Community and providing me with that screenshot of what's going on. I'm happy to help. What you're going to want to do is reach out to our support team outside of the program. You can Contact Us and we'll get you up and running again.
I'm also including a helpful article for you to checkout below.
Thank you for your time and if you have any other questions, feel free to post here anytime. Thanks again and have a lovely afternoon.
