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Hello, @Emma123.
You can chat or set a callback with our Payroll Support team.
Here are the steps to contact support:
- Click Help at the top menu and select QuickBooks Desktop Help.
- In the Have a Question? window, enter a topic.
- Click Contact us.
- Hit the Stat Messaging button.
Our dedicated Phone Support team will contact you to help check your billing information and verify the charge on your debit card. They can also assist you in submitting a Refund Request Form to our billing department once confirmed it's unauthorized.
Also, you can chat with a specialist through here:
Just a heads-up, the operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.
Feel free to comment below if you have further questions. I would appreciate the opportunity to help you with your concerns.