Hi there, @BethatVIVO.
I completely understand where you're coming from and I know how it feels when you're experiencing issues when working in a certain task. Since resetting the password option does not work, I recommend contacting our Payroll Support Team to help your employee access the Workforce page.
They have the tools to access your employee's account to verify the correct login information and use the screen-sharing session to help check the root cause and find a solution to this issue.
Here's how to reach them:
- Open QuickBooks Desktop.
- Go to the Help menu at the top, then select QuickBooks Desktop Help from the drop-down list.
- Select Contact Us. at the bottom.
- Enter the question in the description field like access Workforce, then click Continue.
- Select either Start messaging or Get a callback.
They are open every Monday to Friday at 6 AM – 6 PM Pacific Standard Time (PST). On weekends, they are only open on a Saturday at 6 AM – 3 PM PST.
Please let me know if you have any other issues or concerns in the comment below.
