I appreciate you for taking the time to share your concern here in the Community, @Frustratedashell.

I understand that you've been through a lot in resolving your concern about your experience when using QuickBooks Online (QBO) on iPad. And this is not the kind of service we want you to experience.

As much as I would love to handle this directly, creating an investigation about this issue requires your company information which I am unable to do in this public forum for security purposes. I encourage you to contact our QuickBooks Online Support Team, they have additional tools to pull up your account and investigate this further. 

You can contact our customer support by following the steps provided by my colleague JaneD. 

Once the investigation has been open, you’ll be receiving an email notification about the updates and progress of the investigation. 

Please know that you're always welcome to post if you have any other concerns related to QuickBooks. The Community will always here to help you out.