Hello, LDille,

I understand your time is valuable and I want to resolve this issue as soon as possible. For the meantime, we will need to wait for an update on the ticket that we have submitted about this issue.

When we have more information about the status of this issue, we will update you. We will send the updates on your email address associated with your Intuit account.

Just in case you need tips and related articles in the future about the "How Do I" steps in QuickBooks Online, visit our QuickBooks Community help website for reference: QBO Self-help.

If there’s anything else you need help with concerning your QuickBooks Online account, please let me know. Take care.