Yesterday, we called Intuit tech support because we had issues with our payroll update not going through. I spoke to someone in the USA who tried to help. However, my shift ended so I told her I had to go. She gave me a few troubleshooting steps to take later. The next day, I received a call from someone that sounded like he was from India. He claimed to be an Intuit tier 2 tech support agent and said we had called about issues with payroll the day before and that he had an open ticket and could help. He wanted me to go to Google and then LogMeIn123 so he could gain access to my computer. I asked him what about the Glance session within QuickBooks? He said it wasn't working. That it was undergoing updates and said I needed to go to LogMeIn123 so he could have full access to my computer to fix it and not just screenshare. I told him I couldn't do that since the prior rep never said she was escalating our issue and that we would get a call back from tier 2 tech support. I told him his call was an outbound call, I didn't call Intuit, he called me, so I had no way to verify this wasn't a scam. He said he would close the ticket then and we hung up. A few hours later, I got this email:
Payroll Service Communication
Information Only
This message is in reference to the following company: [OUR COMPANY NAME]
Dear [OUR NAME],
Intuit has completed your request to cancel your Payroll service.
Thank you for your business.
Sincerely,
Intuit Payroll Services
IMPORTANT NOTICE: This notification is being sent to inform you of a critical matter concerning your current service, software, or billing. Please note that if you previously opted out of receiving marketing materials from Intuit, you may continue to receive notifications similar to this communication that affect your service or software. If you have any questions or comments about this email, please DO NOT REPLY to this email. If you need additional information please contact us. If you receive an email message that appears to come from Intuit but that you suspect is a phishing email, please forward it immediately to [email address removed]. Β© 2013 Intuit Inc. All rights reserved. Intuit and the Intuit Logo are registered trademarks and/or registered service marks of Intuit Inc. in the United States and other countries. All other marks are the property of their respective owners, should be treated as such, and may be registered in various jurisdictions. Intuit Inc. Customer Communications
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Please note there was an embedded link for the email in "contact us" that does not lead to an intuit website but a ct.sendgrid.net website.
I called Intuit and the rep I talked to said our Payroll was never cancelled and that all this was probably a scam. However, it is very concerning to us that people within Intuit have access to our call information and are using it to scam us. Can you please confirm if this is a scam or not?
