I'll contact support.... again.  I don't expect to make any progress, but this is the email I just received.  If I can't charge to customers account, nor add multiple packages, nor paste tracking info to the invoice, nor use my negotiated UPS rates, nor process a shipment in 3 clicks, is this really and upgrade??  Or is it a cash grab again?  

This just furthers my case, as I have tried this AFTER getting this email: