This is not the experience that we want you to have, @PalmettoProCon.

Allow me to provide some contact resources that you can rely on to prevent fraudulent cases like this.

Fraudulent acts are widespread nowadays, and I appreciate you sharing this concern with us to raise awareness to other users in this forum. I want to inform you that Intuit will only initiate contact if you requested a call back from our Support about an issue in QuickBooks. It's great to hear that your reports are now working and the scammer hasn't taken anything from you.

For any QuickBooks Desktop concerns, you can reach us through the contact details found in this link: Contact the QuickBooks Desktop Customer Support Team.

Also, the Community always has your back and I'd be delighted to help should you have any QuickBooks related questions.

Please know that I'm just a reply away if you have any other questions about this concern or with QuickBooks. I'd be pleased to help you out. Take care and have a good one.