I can assist with your invoice template concern, Ed.
Currently, we've received similar cases about default templates being replaced by modern templates when imported into QuickBooks Online (QBO). I recommend contacting our QuickBooks Support Team to be added to the affected users list and receive email updates on the investigation. Please include investigation number INV-112535 to expedite the process.
Here's how.
- Go to the (?) Help icon.
- Select Talk to a Human.
- Enter a short description of your concern.
- Click on I still need a human.
- Tap Contact Us to connect with our live support.
- Choose to Get a callback.
I'm also adding this resource to help personalize and add specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online. This way, you'll have attractive, professional-looking customer forms.
I appreciate your patience as we investigate the issue with your invoice template. Let me know if you need more help managing invoice templates in QuickBooks. I want to ensure you have a personalized template that fits your needs perfectly.
