We value your time, and we are dedicated to resolving this issue as quickly as possible. Our top priority is to restore the invoicing functionality so you can access all the necessary features and tools to ensure the success of your business needs.
We appreciate you performing the recommended steps to resolve this issue. I've checked our records and this is still an ongoing issue where customers encounter a "Receiving error "Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors, or employees." when creating an invoice. Rest assured our engineers are working together for the permanent fix.
We recommend contacting the Customer Support Team to add you to the list of affected users. Then, they'll send an email notification once there's an update on this issue. You can provide this investigation number INV-108713 to the support agent. Here's how to contact them:
- At the top right, click the Help icon and choose the Assistant section.
- Type your concern in the Type Something field.
- Click Talk to a human.
- Hit I still need a human.
- Press the Get help from a human.
- You'll be routed into the How can we help? page. Then, choose a way to connect with us: Start a chat or Get a callback.
You can check out this article containing our support hours: QuickBooks Online Support.
Additionally, you can visit these articles to learn more insights and information on the new invoice layout and other processes in managing invoices using QuickBooks Online:
If you require further assistance with managing your sales transactions or any QuickBooks-related, kindly utilize the Reply button below. I'll be here to help you out.
