Just wanted to let you know that this is still happening after 4 years. They even use the same phone number which comes up as Intuit Inc. [removed]. They are very convincing and I suspect have past stolen data from Intuit registrations of QB Pro products. They sent me an email with very complete registration information for my QB Pro products asking to help me renew my Support subscription. I continue to receive phone calls from this number on a weekly basis on my cellphone.
Luckily, we had just migrated to online so I told him that and that we didn't need support for Pro any longer. He offered to help with our migration issues and I said that sounded good.
To help me with our migration issues he asked for my cellphone number and had me install a LogMeIn" software program.. I though this odd because previous calls always used the two other software applications (one is called Glance) but went ahead with it because they were always having trouble connecting.
He asked to me to go to various screens but I kept talking his ear off about my migration issues so I kept steering him towards those screens. He said he could help but needed to take my payment first, before he could begin. This raised a red flag and I told him I thought support was free with our Online subscription. It told him this sounded like he was about to ask for my credit card info and hung up.
After I hung up I I checked my search engine for issues with QB support payment phishing and found a number of articles about it including about the very complete registration information in their email. I checked my running processes and noticed that LogMeIn was still active. I found out the LogMeIn software was being abused by hackers because it still allowed trial subscriptions. I terminated the LogMeIn session and uninstalled it per the instructions on the article. I rebooted the PC just in case and made sure the software didn't reload.
It was very scary because these people were very convincing and had very complete data on our registrations. If I didn't happen to be mostly be our technical contact for our QB Pro (the IT guy) I never would have realized what was going on. Also, we were so frustrated with learning how to get QB Online going after using Pro for so long that we were desperately seeking another contact for online support even if we had to pay for it in order to complete the migration. We have a number of accounting firm contacts and tax accountants as clients but none of them could find contacts for migration support, either. Everybody just knew people who entered the data and ran reports.
Two weeks later I still get calls from the [removed] phone number (even left voicemail) but I've blocked it, now. Our QB Support calls are getting to be much better quality now that we know more. Especially when we began addressing payroll issues, it appeared that the support personnel giving us callbacks were much more knowledgeable and we didn't need to be escalated. We also learned that if we had a specific error message (even though it was ridiculously vague) we could click on it and get more specific support.
The chat assistant was entirely useless and actually hinders the user from getting into communication with support personnel. It's kind of like the "Track a package" option with FedEx or UPS which won't allow you to say "speak with a real person".
