We appreciate you joining the thread, @pmtes.

Please know we see the urgency of this matter and that this isn't the experience we'd want you to have when using QuickBooks Desktop (QBDT). Upon reading through your post, it may have something to do with saving the sales order created. You'll want to refresh it by marking the sales order as open and marking it again as closed and clicking Save & Close or Save & New.

If it persists, you can utilize the Verify and Rebuild Data feature. We'll gladly write down the steps to get you going:

1. Go to Window then select Close All.
2. Go to File, then select Utilities.
3. Select Verify Data. If you see:

• QuickBooks detected no problems with your data—your data is clean, and you don’t need to do anything else.
• An error message—search for it on our QuickBooks Desktop support site for how to fix it.
• Your data has lost integrity—Data damage was found in the file. Rebuild your data to fix it.

For more details, please see this page: Verify and Rebuild Data in QuickBooks Desktop.

In addition, here are some articles to help you manage invoice payments, and modify your reports inside QBDT:

• Record an invoice payment.
• Create, access and modify memorized reports.

@pmtes, please let us know if you need further assistance managing sales orders inside QuickBooks. We've got you covered. You can also post here again if you have any additional QuickBooks-related questions, and rest assured. We'll get back to you as soon as possible. Stay safe!