Hi there, Judy2018.
As mentioned by my colleague above, we've been receiving reports about errors when using the escape key to close the find window. Please know that this has been raised to our engineer for further investigation.
I suggest contacting our Customer Care team to get added to a list of affected users. This allows you to receive updates via email about this investigation.
Here's how to reach them:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's Talk, and then choose a way to connect. Phone support may be limited due to volume.
To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.
I've added this article to learn more about how to use different built-in shortcut keys in the program: Keyboard shortcuts in QuickBooks Desktop.
I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care.
