Having trouble opening my QB2016, so I looked online for QuickBooks support and called QB Tech Infosystems LLC at [removed].  Got call back from “Brad Smith” at [removed].  He informed me my 2016 was out of date and he couldn’t help.  Needed to upgrade to QB2022 for $549.00 plus $250 to transfer files due to change in format.

He went into my computer to find and transfer files, gave me a new license number [removed], Prod [removed], and downloaded on my computer.  It’s been working fine and I’ve checked my accounts every couple of days.  So, no red flags. 

Then on 11/2/22 I started receiving calls from [removed], ‘Brad Smith’ telling me he was getting error warnings on my account and needed me to let him check my computer.  I told him I was out on an appointment & put him off thinking this was strange as he couldn’t tell me what the error warnings were.  I made a call back appointment with him but didn’t take the call then as I was uncomfortable with the situation.  He continued to call me daily 2-3 times per day but I didn’t take the calls. 

Today, 11/17/22, I contacted Intuit help link and discovered that the license # he’d provided was actually active but not under my name.  I worked with Michaela via CHAT, who was very helpful and we resolved the problem.  Unfortunately I had to pay AGAIN to update my account since the prior charge was a fraud!

PLEASE TRACK THESE PEOPLE DOWN AND PROSECUTE!  I am a self employed/retired individual who does not have excess funds to deal with these issues.  I try to be so very careful with my online accounts but thought I had contacted the company directly for assistance as they have impressive online presence/website.  Obviously that wasn’t the case.