Hello @teamhappydog,

Let me guide you in performing some troubleshooting steps to view your account.

If you’re referring to the mobile app on your iPad Pro, I suggest you uninstall then reinstall it again. After reinstalling the app, try logging back in to your account.

But if the issue persists while you’re logged in through your iPad’s browser, I suggest using a private browser on your device. This way, you’d know it is caused by a browser issue on your device.

Also, I also suggest logging in to your QuickBooks account using another browser on your device.

Let me know if you have any other questions by clicking on the Reply button below.