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I appreciate your patience while dealing with this, @sstiening. I have the steps that will help you work together with our team to open a new ticket.
As mentioned above, the investigation about the changes to the email body has been closed and resolved. Since your other users are still having issues, I highly recommend reaching out to our Support Team again. This way, they can look into your account further and create a new ticket if necessary.
Here’s how:
- Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu.
- You can also press F1 on your keyboard to bring up the same Help panel.
- Enter your concern.
- Click Continue.
I've added an article that will help you personalize template forms like invoices, sales receipts, estimates, statements, and purchase orders to match your business needs: Use and customize form templates.
Feel free to check out the topics on this website for tips and references when navigating your account: QuickBooks Desktop Help. This will help you manage your income, expenses, banking, inventory, and run reports.
Drop me a comment below if you have any other questions related to your invoices. I'll be happy to help you more. Stay safe.