Let's check the Transaction History page, WEMFG.
This helps us locate the payment. Beforehand, let's update QuickBooks so that you'll have the latest fixes.
Here's how:
- Go to Company and then select Chart of Accounts.
- Locate and open the Undeposited Fund account.
- Press CTRL + H to display the Transaction History window.
- Review the information shown.
If the Transaction History is blank, I'd suggest running the Verify and Rebuild Data utility. The tool scan data issues within the company file and self-resolves them.
In case the issue persists, I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.
For more details about how the Undeposited Funds account works, please see these resources:
Additionally, I've added an article that'll help you record the money owed to your business for goods or services: Accounts Receivable Workflows.
Please let us know if you need assistance tracking your sales and expense transactions in QuickBooks. We're always here to help you out.
