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Good day to all of you!
I can see the urgency to resolve the issue as soon as possible. At this moment, we have an open investigation about this error in Online Banking. This means that our engineers are already aware of it and are working with Novo bank for a permanent fix to remove the error.
While we can't provide a timeline or a possible date of resolution, I recommend reaching out to our chat and phone support teams and provide INV-77858 as a reference.
They will be asking for your account details and add you to the list of affected users. This is for us to send you a notification once this is sorted out. Here's how to reach out to them:
- Click the Help menu in the upper-right hand corner of your QBO account.
- Type in "Talk to a human" in the chatbox, then press Enter. Then, type in the same keyword and press Enter one more time.
- Select No.
- Choose between Chat with us or Have us call you.
Feel free to visit us anytime you need more information or help from us. The Community is always here to make sure they are all taken care of.