Warning!! Major Problem with Melio and unauthorized changes to my account and anyone else that has an account.
I did not ever set up an account with Melio. Apparently back on Sept 25, 2021, Melio connected with my QBO account automatically. The app appeared on my account in "my apps". I did not know this until recently when entries were made to my QB bill and changed line items and other information. Melio automatically entered this information and they say it is a glitch. Melio is capable of changing information in QBO bills and it is automatic, check the audit log, and appears as if I made the changes. It changed a bill that I had just entered and changed the bill number, dates, who edited, description and entered 'Melio amount change" and created a bill that didn't exist from a current bill, which then the current bill was gone. I became aware when I was paying bills, that a bill was present that I was not aware of. I've talked to 4 or 6 people at QB and no one is aware of this or did not disclose this during conversations. Very frustrating as it took many calls and finally I went on the web and had Melio send me a link to make a password so that I could chat with them as this is the only way to communicate with them. The support email and phone number are useless. This should be information available to level one personnel at QBO to explain what is a serious issue. It is also alarming that a 3rd party app was able to get into my account and change entries to create a whole different bill when it should only be for bill pay. Alarming that QBO isn't sending out an email to inform people that this is happening. We should be informed that Melio auto-connected within QBO, made an account and has access to all our bills, and has a "glitch" which is more than a glitch. In order to delete the Melio account, you have to chat with them to absolutely disconnect. Otherwise, they are still connected and changes can still be made, and getting rid of the app in QBO isn't disconnecting Melio, it is just getting rid of the app.
