Hi there, leamleam,

I understand the urgency of connecting PayPal with QuickBooks as this affect your daily business transactions.

Since you're still getting the same result, I suggest getting back in contact with our Technical Support Team. I know you've contacted them already, however they can further investigate this for you.

Here's how to contact them:

1. Select Help (?) at the top right.
2. Select Contact Us to connect with a live support agent.

In the meantime, you can import Paypal transactions using a CSV file. Let me show you how:

1. Select Banking from the left navigation bar, then click File Upload.
2. On the File Upload page, click Browse.
3. Choose the appropriate .CSV file then click Next.
4. From the QuickBooks Account drop-down, select the appropriate bank account you want to import your transactions to, then click Next.
5. Map the statement fields according to your .CSV file's format.
6. Then, map the Debit and Credit fields. Debit field in QuickBooks mean money out and Credit for money in. When you are ready, click Next.
7. If you'd like to exclude any transactions, untick the checkbox next to those transactions, then click Next.
8. Click Yes to import transactions.

For detailed steps and some tips before you begin importing, check this out: Import bank transactions from CSV to QuickBooks.

I appreciate your patience and understanding while we look into this.