... but it isn't working as USERS expect @GeorgiaC  

Therefore, by definition, the UI/UX is faulty!

Even the assertion that it's working as the product team might expect is demonstrably wrong.

EXAMPLE ... If I go for a NEW Invoice / Bill / Expense, etc.  The cursor is where I'd expect it to be - in the Name Field ready to accept text input.  However, if I fill in the form & click Save & New (or keyboard shortcut ctrl-alt-s), I get exactly the same Invoice / Bill / Expense form but have to click the Name Field before it will accept text.

How is that working as expected?

It's the same input screen but two different experiences.