We want you to have a different experience when applying for the credit memo, @Nyxcel.
Given that you have already attempted troubleshooting steps such as clearing the cache and cookies and switching browsers, and the issue is still ongoing, I recommend contacting our Customer Support team. They have the necessary tools to securely access your account and assist you in resolving the problem.
Here's how to reach them:
- Go to the Help icon to connect to a live support agent.
- Select the Search tab and click on the Contact Us button.
- Select a topic for your concern in the What can we help you with? section.
- You'll now be provided options on how to connect to our Customer Support.
You can check this article for more information about the different types of support we offer and their availability: How and when can I contact QuickBooks Online support?.
Here's an article that can guide you in using credit towards an invoice to process a refund or enter the overpayment as a tip: Handle customer credit or overpayment in QuickBooks Online.
Let us know if you need more help handling credit memos. I'm always here to answer them. Enjoy the rest of the week.
