Thanks for reaching out to us, @hmahydrofarms.
I can help you set up payments in your QuickBooks Online (QBO) mobile app. Before doing so, can you tell me what QBO plan you're subscribed to? Also, I would appreciate it if you could tell me what specific region you're in. This way, I can provide you with an accurate resolution to your query.
In the meantime, let's try some basic troubleshooting to isolate this. Let's refresh your QuickBooks app to clear the cache and resolve any unusual behavior while using it. Here's how:
- Go to Menu ☰, then tap More Options ⋮.
- Tap Settings and Refresh Data.
- Tap YES to confirm.
If refreshing the app doesn't work, try uninstalling and reinstalling the app to resolve unexpected behavior on mobile devices, and ensure updated security settings are downloaded.
I'm adding this article to learn more about payment methods in QBO: Update billing, payment, and subscription info in QuickBooks Online.
You can always leave a reply if you have other questions or concerns in QBO. Take care always.
