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Hello there, olu-raheem. I'll help you get in touch with our support team via chat.
You can start a chat and share your concern by logging in to your QuickBooks Online account. Here's how:
- Click Help at the upper-right corner.
- Enter a short description of your concern.
- Click Contact Support Team.
- Select Start a chart. One of our team will connect you within 5 minutes.
If you've done following the steps above and the same thing happens, I'd recommend accessing QuickBooks in a private browser. There are times that too much gathered data can cause unusual responses. Here are the shortcut keys:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, you need to return to your main browser and clear the cache. This helps refresh the system, and you can work with a clean slate. You can also use other supported browsers in QBO.
Feel free to check these articles for more additional information about QBO:
Please let me know how it works. I want to make sure you're able to open a chat with our Quickbooks representative. If you have other concerns, please know that the Community is here to help you. Take care always.