Hello there, @123146469290319.

I know the importance of adding the right category and HSN code to your products and services. That's why I'm here to ensure you're able to do so in your QuickBooks Online (QBO) account.

You can add the product or service category and HSN code on the Product/Service information page. You're able to add a new category or select one through the Category field. While you can select the Look up here hyperlink to the HSN code that matches your item. Please see the attached file below for your reference.

There are times that the browser is full of frequently accessed pages, thus causing some unusual responses. You can isolate this by logging into your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

Once signed in, go to the Products and Services page, then add a new product or edit it to add a category and HSN code. If it works, return to your default browser and clear its cache and cookies. This is to refresh the system and remove older data that causes the system's viewing and performance issues. However is the issue persists, you can use other supported browsers.

In case the issue continues, I'd recommend contacting our Customer Care team. We've updated our support options in the QBO India version. You're currently able to contact one of our representatives through chat. With this, we're able to provide you the service you deserve as prompt as possible. Here's how:

1. Go to the Help menu at the top bar.
2. Select the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Click the Let's talk button.
5. Choose the Start a chat option.
6. Follow the on-screen instructions to complete the process.

I've attached a screenshot below that shows the first five steps.

In the meantime, I'm adding this article to further guide you in adding the unique identification codes for products and services in GST in QBO: HSN and SAC codes to your products and services. It also contains the HSN code for GST in PDF format.

Additionally, you can also refer to this article to further guide you in managing the growth of your business: Help Articles. It includes topics about taxes, banking, customers and income, and suppliers and expenses to name a few.

I'd like to make sure I've got everything covered. You can share any error message you've encountered when adding the HSN code to your products and services. This way, I can provide the exact resolution for it.

Please know that you're always welcome to comment below if you have other concerns or follow-up inquiries about GST identification codes in QBO. I'm just around to help. Take care always.