Hi cblivestock,
Thanks for letting us know. We would like to ensure that you've get the best service and resolve your concern sooner. Since we're in a public space we're unable to get your details for security purposes. It's always best to check with our live support team to further check your QuickBooks Online account. You can follow these steps on how you can request a callback.
- Go to https://quickbooks.intuit.com/learn-support/en-au/contact.
- Select/enter details and click Continue.
- Select Have us call you.
One of your team will you call you and assist you with your QuickBooks Online.
Feel free to message us back if you require further assistance.
