Hi cblivestock,

I understand you're having fundamental issues with your QuickBooks Online account. This is not the experience we wanted our customers to have. I get that you would prefer a native speaker to help with your questions. I assure you though that our Customer Care Team is well-focused and competent enough on resolving your issue.

Since we're in a public space we're unable to get your details for security purposes. It's always best to check with our Live support team through Chat or Phone to further check your QuickBooks Online account.