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Thanks for getting back to us, TonyPham.
I appreciate the screenshot you've provided. I want this sorted out so you can get back to business. I would recommend reaching out to our Customer Care Support Team. They have available tools to look into the error you're getting and can investigate this further.
Here's how to contact them:
- Click ? Help on the top right.
- Select the Contact Us link.
- Enter your concern, click Let's talk.
- Choose a way to connect with us through Start a chat or Get a callback.
You may also want to visit our Community Help page to check articles, videos, tutorials about QuickBooks you're not familiar with.
If you have any questions, you can post them anytime here. I'd be happy to answer them and make sure that they're taken care of.