Hello there, @bsv85. I can help you record an advance payment in QuickBooks Online (QBO).
You'll want to record the advance payment made by your customer and leave it as a credit. This way, it can be recorded accurately when you need it. Here, how:
1. Select + New.
2. Select Credit note.
3. Select the Customer name from the dropdown.
4. In the Product/Service column, select the item.
5. Enter the amount received for the retainer or deposit in the Rate or Amount column.
6. Select the GST rate in the TAX column.
7. Select Save and close.
This stay as an available credit. when you've rendered the service to your customer, you'll then create an invoice to apply the available credit.
Feel free to visit this article to learn more about how you can apply a credit to an open invoice in QuickBooks Online: Create and apply credit.
Another option is to create a deposit, and add the GST in the cash memo or invoice.
In addition, I've got you these articles in case you'd like to create personalized sales form and run a report that shows your open invoices in QBO:
Don't hesitate to post here again if you have any additional QuickBooks-related concerns. You can always count on us here in the Community, and we are always ready to help you get those concerns resolved. Keep safe, and have a great weekend!
