Thanks for coming in today, @nikki1985.

I have some information about getting the credit option when receiving invoice payment. You'll need to create an adjustment note to record the credit. This way, you'll see the Credit option when receiving payment.

Let me walk you through how.

1. Go to +New, then select Adjustment note.
2. Enter the credit details.
3. Click Save and close.

If you've enabled the automatic apply credits feature from the settings, the above steps will auto-apply the payment to your open invoices. If not, you can go to +New, then Receive payment. Open the invoice and scroll down to see the credit.

Here's how it looks like:

Please check out this guide to give you a better view about this process: Enter and apply a adjustment note or delayed credit.

In case you need help with other tasks in QBO, click this link to go to our general topic with articles.

Keep me posted if you still have questions or concerns with invoice payments. I'll be around to help. Take care and stay safe.