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Replying to:
IntuitSheila
Level 8
‎February 27, 2024 12:12 PM

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Hi gregor2,


We can perform the browser troubleshooting steps to isolate your browser to work better and faster. Also, this is likely a cache-related issue, and we can rule this out by using a private or incognito window.

 

Use these shortcut keys to open an incognito window:

 

  • Google Chrome: Press CTRL + Shift + N.
  • Safari: Press Command + Shift + N.
  • Mozilla Firefox: Press CTRL + Shift + P.

 

After then, log in to your QuickBooks account and try using the shortcut widget again. Once, able to change it, go back to the regular browser, and clear the cache. To remove the webpage data that's causing the issue. Though, you can also use another supported browser.

 

Post again in the Community if you have further concerns about QuickBooks Online.

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