Hello @nkeith7878,

Good to see you here in the QuickBooks Community.

QuickBooks Online will ask few information as security measures when resetting the password. You will need to contact your admin to add you as a user so you can log in to the company.

When processing of resetting the password, you'll receive an email from Intuit with the link to reset your password. Click on it and you'll be routed to enter your new password. Check out this article for a reference:Forgot password or user ID. How do I reset?. 
 

Don't hesitate to leave a comment below if you have additional questions about User's information. I'm always help to help you out.