Hi there, Kathy. We can troubleshoot the issue you're experiencing to address this matter. Allow me to lend a hand in resolving this.
To begin, please download QuickBooks Tool Hub and utilize the Add Defender Exclusion tool. This application is specifically designed to fix common issues encountered with QuickBooks Desktop. Make sure to install the latest version of the Tool Hub.
Next, create and add your QuickBooks files to the Microsoft Defender exclusion list. By doing this, Microsoft Defender won't scan these files during installation, enabling a seamless process. Also, please remember to sign in as an admin user; otherwise, the Add Defender Exclusion option will be disabled.
Afterward, you can follow the steps I'll share below to use this feature.
- Click Cancel to stop the update.
- Close your QuickBooks company file.
- Open the QuickBooks Tool Hub.
- Select Installation issues, then Add Defender Exclusion.
- Restart your computer.
- Reopen QuickBooks and start the update.
Moreover, if the process mentioned above did not resolve your issue, please refer to this article for further assistance in addressing the problem: QuickBooks Update slows at writing system registry values.
Furthermore, you may consider contacting our support team. They are equipped with the necessary tools and expertise to conduct a thorough investigation and provide additional assistance in resolving the matter.
You can also read this article to help you manage your QuickBooks company file efficiently: Get started with QuickBooks Desktop.
It's our priority to ensure your concerns are addressed, Kathy. If you need further assistance with your installation, please don't hesitate to get back to this forum.
