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Replying to:
Shania_C
QuickBooks Team

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Hi there, @ech1951.

 

I'm sorry to hear that your laptop has been hijacked and that this has disrupted your workflow. I understand that this is a difficult situation, but I want to assure you that I'm here to help. I can offer some advice on how to restore your QuickBooks Desktop (QBDT) data from a backup CD.

 

Before anything else, can you verify if you already installed the QBDT on your computer or laptop? If confirmed, all you need to do is to insert the CD into your computer to restore the backup file.

 

When you restore, QuickBooks uses the backup company file (.qbb) to create a new company file (.qbw). Let me guide you on how:

 

  1. In QuickBooks, go to the File menu and select Open or Restore Company.
  2. Choose Restore a backup copy and then Next.
  3. Pick Local Backup and then Next.
  4. Scan your computer for your backup company file. It should look like this: [Your company name].qbb.
  5. Select a folder to decide where to save your restored company file and click Open.

 

SS1.png

 

SS2.png

 

 

 

Note: If you open the backup in the same folder as your existing company file, you may overwrite your data.

6. To avoid overwriting anything, you can rename your existing company file or the backup file to make the names unique, or you can save the backup in a completely separate folder.

7. When you're ready, click Save. If you see any messages about possibly overwriting your data, select the option that best fits your needs. Don't overwrite anything unless you're sure you want to.

 

In addition, I also recommend consulting with IT to further help you with technicalities you may encounter. You can also refer to this article to ensure smooth restoration of your data and if you need additional information needed. This article also includes their contact number at the bottom of the page: Contact QuickBooks Desktop support.

 

If you run into problems restoring your backup file, you can utilize this article for ideas on how to resolve it: Fix backup company file issues in QuickBooks Desktop.

 

Please let me know if you have follow-up questions about restoring your QuickBooks data or anything else. I'm always here to help. Stay safe, @ech1951.

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