Welcome to the Community, @helenselby.
Let me guide you in downloading the QuickBooks Online app to your laptop.
If your laptop meets the desired system requirement, you should be able to download the desktop app on your new PC.
You'll have to make sure that you're using a Windows 64-bit laptop and ensure that the user must be a QuickBooks Online subscriber or an accountant with a QuickBooks Online Accountant so you can download the app.
Here's how:
- Sign in to your QuickBooks Online account.
- Go to the Gear ⚙ icon. Then select Get the desktop app.
- Depending on your settings, you might see the app install automatically. If not, QuickBooks will prompt you to save the .exe file.
- If asked, choose where you want to save the file and select Save. Open the QuickBooks Setup file to install.
- A shortcut to the app gets installed on your desktop. After you install the app, it should open automatically. If it doesn’t, open the app from the shortcut.
- On the sign-in screen, enter your user ID and password. Then select Sign in.
- If you see more than one QuickBooks Online company, select the company you want to open.
- The first time you use the desktop app, you’ll see an option to select how QuickBooks is displayed on the main homepage, (you can change this later).
- If you switch from QuickBooks Desktop and want a similar view, select Yes, let’s go.
- If you’re already familiar with QuickBooks Online, select No, I already know how to use QuickBooks Online.
- After selecting your company, you’re now all set.
For more details and steps on the process, check out this article for reference: Download And Use The QuickBooks Online Desktop App.
I've also provided this article to know more in case this is your first time using QuickBooks Online (QBO): Getting Started And Adjust Settings After You Sign Up For QuickBooks Online.
Let me know if you have follow-up questions with the process. I'm right here to assist you further. Keep safe!
