Thanks for joining the Community and getting involved with this thread, Denise1967.
To verify my understanding, what error messages are you encountering when running a rebuild? If you could provide a screenshot of what you're seeing, that would also help me to have a better understanding of what you're experiencing.
Normally you'd use your Verify Data utility initially, before running a rebuild. This tool identifies known issues within company files.
Here's how to verify company data:
- Go to Window, then Close All.
- In the top menu bar, go to File, then Utilities.
- Select Verify Data.
In the event its results show a "Your data has lost integrity," message, this indicates there's damage in your file. You can use the Rebuild Data utility to fix it. For specific errors, there may already be a resource for them on our support site. If it displays a "QuickBooks detected no problems with your data," notification, it means there were no issues found in the company file.
After you're doing utilizing your Verify and Rebuild utilities, you can proceed with creating the manual backup.
I'll be looking forward to your reply. Have a wonderful Wednesday!
