Hi @gretelstanley, I wanted to make sure you're able to get back up and running.

Thank you for sharing the steps you tried to get your company file working. Chromebooks may haven't met the system requirement needed to install QuickBooks. Therefore, I recommend contacting our Data Services Team.

With their tools, one of our specialists can help you convert your company data so you can start working on the online version. To contact our dedicated team online, you can use the following instructions outlined in this article: How do I contact QuickBooks Data Services?

I'm adding this reference with the tips and topics you can use while keeping your business growing with us: Get Started with QuickBooks Online.

It'll always be my pleasure to help if you have any other concerns besides working with QuickBooks. Please let me know by clicking the Reply button and leaving a comment below. Take care and stay safe!